Store Manager

Store Manager – Mall of Africa

adidas Johannesburg, Gauteng, South Africa

Purpose and General Relevance to the Organization

Collaborate closely with the Market and Global teams to define the brand’s flagship store concept strategy for the market.

Lead the store management team to deliver an exceptional customer experience.

Drive inventory control strategies and monitoring processes to minimize losses and ensure accurate stock management.

Be an ambassador for the company’s values, embodying and demonstrating them in daily interactions.

Key Responsibilities:

Deliver an exceptional customer experience tailored to the brand’s flagship store, ensuring flawless execution of the brand’s global operational and retail standards.

Foster a positive store culture and empower the management team to create an active, authentic, and customer-centric culture.

Develop and lead the execution of a visionary and well-thought-out business plan for the brand’s flagship store.

Provide information and feedback to various departments and global teams to achieve flagship store objectives.

Support and train the leadership team and associates to drive sales and meet key performance indicators.

Profit and loss responsibility for the brand’s flagship store.

Foster a collaborative working relationship with global and local organizations.

Collaborate with the line manager to develop clear action plans for the brand’s flagship store and strive to meet established objectives, deliverables, and deadlines.

Communicate and provide visibility to the line manager regarding product needs, other operational requirements, and opportunities.

Ensure that all established visual merchandising and in-store communication standards are consistently executed and maintained.

Guarantee the consistent implementation of all global programs, initiatives, and strategies within the brand’s flagship store.

Utilize global and local tools to lead performance management, succession planning, recruitment, hiring, and development activities, resulting in high employee engagement.

Promote a high-performance culture in the brand’s flagship store by setting clear expectations, empowering employees, creating an effective and efficient work environment, and establishing goals that focus the team on the key factors impacting success.

Ensure the timely completion of all records related to applicants, new hires, payroll, performance reviews, and compensation. Manage evaluations, counseling, disciplinary actions, and terminations.

Deliver results in diverse market situations and conditions, overcoming obstacles to the company’s success and adhering to corporate guidelines.

Drive inventory control strategies and monitoring processes to minimize losses and ensure accurate stock management.

Lead a high-performing team by implementing training, development, and succession planning initiatives.

Key Relationships

Consumers, colleagues, key retail support functions (e.g., marketing, visual merchandising, operations, suppliers, and support functions).

Knowledge, Skills, and Abilities

Ability to use critical thinking and creativity in problem-solving.

Ability to formulate recommendations that effectively resolve problems, applying judgment consistent with standards, practices, policies, and procedures.

Receptive to feedback; Ability to remain calm in stressful situations

Passion for the adidas brand and for sports

Proficiency in Microsoft Office applications (Outlook, Excel, Word, PowerPoint) and other software (Internet, point-of-sale systems, etc.)

Education and Experience Required

High school diploma

Minimum 5 years of relevant market experience

Leadership experience in a brand organization (creating a brand experience)

Proven track record of successfully leading a team (50+ people)

Willingness to travel

Advanced math, literacy, and excellent communication skills

adidas celebrates diversity, supports inclusion, and encourages individual expression in our workplace. We do not tolerate harassment or discrimination against any of our applicants or employees. We are an equal opportunity employer.