Administrative

Netcare Sunninghill Hospital

Application Deadline: May 16, 2026 (7 days remaining to apply)

Application ID: JR106590

We offer meaningful careers that connect people with purpose.

We are united by the common purpose of providing the best and safest care, and our shared values ​​of Caring, Truth, Engagement, Compassion, and Dignity.

Netcare invites you to join our team.

JOB SUMMARY

Improve operational efficiency, patient relations and retention, service delivery, and quality.

KEY RESULTS AND RESPONSIBILITIES

CONSISTENCY OF CARE

Administrative Duties

Complete all legal and company documentation required to perform your duties and ensure that copies of said documentation are provided to the Operations Manager.

Ensure that hospital records are completed according to internal requirements each time a patient is transferred through the emergency department.

Accurately complete Electronic Patient Report Forms for each patient seen.

Complete all necessary documentation for overtime worked and required leave.

Perform any other reasonable duties as assigned by the Operations Manager.

Quality Improvement

Respond to any emergency upon request and administer intermediate life support to any patient who requires it, in accordance with HPCSA protocols and regulations.

Request backup immediately if a patient’s condition requires treatment beyond your scope of practice and expertise.

Log all calls in the Netcare 911 Call Center and obtain a case number for each call handled, ensuring this number appears on all pages of the PRF/EPRF.

Ensure daily station cleaning.

Ensure proper inventory control and immediate replenishment after each call, if possible.

Attend Continuing Medical Education (CME) training sessions to maintain compliance with Continuing Professional Development (CPD) requirements.

Participate in community projects if required.

Possess the necessary knowledge and demonstrate an appropriate level of competence in patient care, in accordance with your training and qualifications, and familiarize yourself with any changes to treatment protocols established by the HPCSA.

Comply with all company policies and procedures applicable to your position; failure to do so may result in disciplinary action.

Vehicle and Equipment

Perform a thorough inspection of the assigned vehicle and equipment before beginning your shift at CARS and report to your Operations Manager. Ensure daily cleaning of all vehicles and equipment, and perform a deep clean once a week.

Maintain all equipment in satisfactory working condition, according to the manufacturer’s specifications.

Take the necessary precautions to prevent the loss of equipment and report any loss or theft to management.

Be sure to maintain an accurate record of all medications used and in your possession.

Health and Safety

Ensure compliance with the Workers’ Compensation Act and immediately report any injuries sustained while on duty to the Call Center Operations Manager.

Maintain cleanliness and order in all public areas of the Netcare 911 facility at all times.

Act in accordance with basic safety regulations throughout your shift.

Drive safely and prudently at all times while operating the company vehicle.

Ensure the incident site is safe to access, and if not, secure it according to the regulations for your specific level of emergency response training.

Immediately report any unusual incidents of significance to the company to the Operations Manager during your shift.

Use appropriate personal protective equipment (PPE) for each intervention, as required.

Ensure proper inventory control and replenishment immediately after a call, if possible.

SKILLS PROFILE

EDUCATION
Required

Current registration with the HPCASA: Professional Board of Emergency Care Personnel as an AEA. Up-to-date knowledge of the latest HPCASA CPG guidelines.

Valid Driver’s Passenger Permit (PDRP)

Valid Driver’s License (Code 10)

WORK EXPERIENCE

Required

Over 21 years of age

Two years of post-graduation patient care experience in an operational setting is a plus.

Proficiency in Microsoft Office is a plus.

KNOWLEDGE

Required

Good general knowledge and understanding of legislation applicable to the specific Netcare 911 business environment.

NETCARE VALUES AND BEHAVIORS

Netcare Values

At Netcare, our core value is caring. We care about the dignity of our patients and all members of the Netcare family. We care about the involvement of our staff and partners in everything we do. We care about truthfulness in all our actions. We are passionate about quality care and professional excellence.

At Netcare, our core value is care.

We care about the dignity of our patients and all members of the Netcare family.

We care about the involvement of our staff and healthcare partners in everything we do.

We care about truthfulness in all our actions.

We listen with empathy and respond with compassion in all our interactions with our patients and their families.

The Netcare Method

Netcare is committed to providing quality care. Our core service standard holds us accountable for the following seven behaviors, which you are expected to uphold:

Respect: I always greet everyone to show my respect.

Identity: I always wear my ID to show my identity.

Dignity: I always treat others with consideration and humility to preserve their dignity.

Care: I always act in the best interests of Netcare and others to show my concern.

Compassion: I always listen with empathy and respond with kindness to show my compassion.

Gratitude: I always say thank you to show my appreciation.

Diversity: I always value diversity to strengthen inclusion and a sense of belonging.

Join the team committed to providing the best and safest healthcare.

Join Netcare

We offer meaningful careers that connect people with a purpose.

We attract highly qualified, committed, and high-performing employees who are passionate about providing quality healthcare.

By joining Netcare, you will feel a strong sense of inclusion and belonging to a family that cares about your growth and well-being.

You will work with cutting-edge technology and adhere to high health and safety standards. We offer competitive compensation and benefits, in line with industry best practices. You will enjoy a rewarding career in a high-performing, values-driven organizational culture that values ​​diversity.

The Netcare Group offers a wide range of career opportunities in diverse areas, including nursing, emergency medical services, pharmaceutical services, information technology, human resources, finance and administration, purchasing, technical support and maintenance, and marketing.

Our selection process typically follows these steps:

If your application is shortlisted, the relevant Human Resources Department will contact you to schedule an interview.

Our selection process may include workplace risk assessments, which comprise employment references, credit history, criminal background checks, and qualifications verification.

If your application is accepted, our Human Resources Department will send you a formal appointment letter and contact you to facilitate your onboarding.

Please note that only shortlisted candidates will be contacted. If you have not received a response within 30 days of the closing date of this call for applications, please consider your application to have been rejected.

Our Story at Netcare

Our story begins with our values ​​and our conduct.

We are driven by a belief in the sanctity of human life. We consider it a privilege to serve South Africans in their times of greatest need and vulnerability.

To this end, we are constantly exploring new ways to combine compassion with cutting-edge capabilities. While much has been said about our world-class facilities, global standards, and best clinical practices, our greatest strength lies in our people.

People who care about others.

Our Netcare Team

At Netcare, our people are the driving force of our organization. We strive to grow alongside talented and compassionate individuals.

Our team comes from diverse backgrounds and cultures, united by the common purpose of providing the best and safest care, and by our shared values ​​of Care, Truth, Engagement, Compassion, and Dignity. Our values ​​and behaviors reflect our belief in human dignity and guide how we treat one another.